The Conversation
Your suppliers are no longer selling tools. They're offering to own outcomes.
Most suppliers pitching AI into your organisation now offer to take ownership of a process, a decision or a result, rather than providing a tool for someone else to run. That shift is forcing leadership teams to rethink accountability, operational control and business performance.
When an AI agent approves the wrong supplier, wrongly rejects a claim or misroutes a citizen's case, who is liable? Once the system is live, who runs it day to day? And where will the people with real domain expertise end up sitting: inside your organisation, with a BPO partner, or with whoever built the platform?
This invitation-only HFS Research roundtable, conducted in collaboration with Cognizant, brings senior executives together under the Chatham House Rule to work through these choices, drawing on new HFS research and the experience of leaders navigating them now.
